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Bissell Proheat 12 amp shampooer with no suction

\015 This shampooer put down a lot of soap and water, brush works fine, but then won't **** any of the water up! I got on Bissell's website and checked everything they suggested. There is good suction on the little opening on the right of the machine - the one that gets covered by the red filter - which I cleaned. But when I put the tank on securely, it doesn't translate into getting suction from the floor up to the tank. I had a bit of success by pressing down hard on the base with one hand while trying to push with the other but even that stopped. I have cleaned everything and it just seems to me that some of the suction on that hole is leaking out of the right side rather than pulling air up through that wide **** at the floor. This machine isn't very old or used but was given to me by a friend who didn't need it and I don't have warranty information on it - and am a good 70 miles from a repair shop. Wet soapy floor means I just moved the dirt around! Help!\015

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