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Roll brush stops on contact with carpet

\015 I have a Eureka Boss SmartVac (4870 series) that is having problems with the roll brush. It rolls fine until it has contact with the carpet then it stops until it lift up on the vacuum a bit. I have it set on the highest carpet setting (my carpet is not that high nor that plush), I have cleaned the belt area with alcohol as well as the belt, oiled the roll brush ends (they move freely.) I changed the belt once before and it helped the problem for only a little while before the symptoms started again. Do I really need to change the belt every month on this vacuum? Surely there has to be a better solution, these belts are aprox. $6 ea. I called the company (not too helpful) and they mentioned the possibility of adjusting a tensioner. Is that something I can do myself if that is the problem? Please help; I'm very frstrated with my less than 2 yr. old vacuum.\015

Answers :

There could be a problem witht the tensioned. Take off the top cover and try to see why it isn't pushing the belt when the handle is tilted back. Hopefully the belt is in the proper position, I have seen where the belt was put on the wrong side of the pulley it is supposed to ride on.
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Roll brush stops on contact with carpet

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