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Hoover Agility F6215-900 brushes won't spin

\015 I have a Hoover Agility F6215-900 and my brushes won't spin. I have the brushes turned on, and have cleaned the brushes as well, but no luck. Help?\015

Answers :

First it has to be on carpet mode. the vibration of the motor could have shook a wire lose or the motor is either jammed of has fried.
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