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Brush bar on Dyson DC19 doesn't work properly on carpet setting

\015 The brush bar on our Dyson DC19 doesn't work when we have it on the carpet setting. We have taken the head apart and made sure that there is nothing blocking it. There is resistance with the metal rods under the brushes as well as there is a loud noise coming out of the head. It works fine on the tile setting.. Help!!!\015

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