Having problems with your Vacuums ?

I have bought a shark cordless vacuum sv779z 14 from walmart, at first it worked well, but lately the suction is ok when i switch it on, and them immediately decrease until there is almost no suction. I don't know if its the battery or what i need to replace. When i call the customer care number listed on the instruction manual, they say that they don't have the model number on file and that i should call back in 7 days, which i have done several times, what should i do?


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