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REMOTE CONTROL IS MALFUNCTIONING & NOT TURNING ON CUSHION - Hello. I bought a used (by near new) Shiatsu+ Massaging Cushion from Ebay. When I installed it today the remote control was faulty. When you push the Power button, the blue light comes on, but none of the other buttons work. When you push the Power button again to turn it off, it clicks & turns itself back on again. So it's running but nothing is happening in the massage cushion. I did see a card in the box saying "For the Shiatsu


Answers :

Before you use this cushion you MUST first 'unlock' the rollers which are held in place by a screw which MUST be removed or the unit will self destruct. The manufacturer provides a hex wrench to remove the shipping screw and a large label on the back of the device states that if the screw is not removed then the item will be damaged when you turn it on.

The large tag says "For the shiatsu mechanism to function, you MUST remove and discard screw BEFORE using this cushion. Failure to do so WILL CAUSE PERMANENT DAMAGE TO THE PRODUCT". The manual does not mention this screw. There is a two year warranty and a $(ten dollar) handling fee for warranty repairs. I suppose that the warranty is void if you do not remove the screw, however, it seems that only by luck would one normally find this shipping screw (and tag) that holds the rolling mechanism in place during shipping.
\015\012\015\012\015\012Remove the screw from the back as instructed by the manual.When you first get the massage cushion you will need to open the box and set it up. The first thing you need to do is remove the safety screw. This screw is holding the massage mechanism in place for shipping purposes. If you do not remove this screw before you turn it on you could permanently damage the cushion.After removing the screw you need to find a good chair and strap it on and plug it in. There are two straps that you need to attach. One is on the back and the other is where the back meets the seat. Once those are around the chair then you plug in the transformer to the wall and the massager.After setting up the massager all you need to do is sit on it and turn it on. You may want to start out with a rolling massage so that you can get a feel for the massager.--------------\015\012but as you mentioned, that its a used product, then yes the screw must be already removed by the previous user.and in that case, it indicates any thing internally is got shorted, a loose wire or shorted transformer or burned circuit or weak motor.This are few possibilities , that can cause the problem.Also check batteries in remote.--------- And i dont think, this problem is caused by you.This problem must be there before buying this product.Thats why, the user must have sold this on ebay.A local electrical parts repair store tech can get the internal board checked and confirm.If this board is faulty or any small loose wire or shorted wire.--------------\015\012This should help.Thanks.Helpmech.\015\012
On the back of the chair that backrest part has a allen screw that needs to be removed center where the massaging mechanism is.
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