Having problems with your Vacuums ?

Dyson Animal Dc28..no suction...getting hot - Vacuums


Answers :

Hi there,

Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL


The correct way to wash the filters is shown in the video linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL


Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Vacuums

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