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Dyson dc28 only used twice make a racheting noise, or like a marble is inside. what do we do?

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC28. From your description, it sounds as if something may be stuck in the cleaner head, or wrapped around the brushbar. To check for this, please follow the steps shown in our online support guide:


This should allow you to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting \015\012over the phone with you, and to recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Vacuums

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