Having problems with your Vacuums ?

For the first time, I tried using my Kirby Sentria shampoo attachment. I've lost the manual but found instructions online for making the swap from regular vac to shampoo-er and got it all assembled. The foam laid down just fine, however, when I run the vac back over the foam to pick it up, there is not a stitch of water showing up in the tray. First I thought maybe it was bc I hadn't put that much of the foam/water onto the carpet, but 12 hours later, the carpet is still wet in spots. Clearly


Answers :

Http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=638285
\015\012Generic problem for all Vacuums
\015\012For the first time, I
\015\012Posted by MHicks on Jun 01, 2008
\015\012For the first time, I tried using my Kirby Sentra shampoo attachment. I've lost the manual but found instructions online for making the swap from regular vac to shampoo-er and got it all assembled. The foam laid down just fine; however, when I run the vac back over the foam to pick it up, there is not a stitch of water showing up in the tray. First I thought maybe it was bc I hadn't put that much of the foam/water onto the carpet, but 12 hours later, the carpet is still wet in spots. Clearly my assembly wasn't 100% but I don't know how to figure out what's wrong. Help!
\015\012
\015\012Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. In a case like this I would contact the factory, by the sounds of things you did everything right but it is a dry foam shampoo and some moisture will get into the carpet. I will list the Kirby factory phone 3 listed below for your assistance with this problem. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

\015\012http://kirby.com/Contact Us by Phone
\015\012United States and Canada: 1-800-494-8586
Between the hours of 8 a.m. – 5 p.m. (EST)
Monday - Friday
United Kingdom: 0800-328-1247
Europe: 00-800-5472-9272
South Africa: 0800-203-222

\015\012Contact Us by Email
\015\012Complete the online Form to Submit Your Comments or Questions
\015\012Contact Us by Fax United States and Canada: 216-529-6146
\015\012Contact Us by Mail
\015\012Consumer Relations Department
The Kirby Company
1920 West 114th Street
Cleveland, OH 44102

\015\012http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
\015\012Thanks, Don the Vac Man
Go Ahead. Use Us.

\015\012
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