Having problems with your Vacuums ?

The brushes won't work and the green shows on the 'TOOL' section, but the machine is in the upright position and should be transferring to the floor section. I have a brand new machine and have only used it once. What is the matter, and what can I do? Billie


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The brushes won't work and the green shows on the 'TOOL' section, but the machine is in the upright position and should be transferring to the floor section. I have a brand new machine and have only used it once. What is the matter, and what can I do? Billie


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