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Dc14 not picking up brush goes round filters clean hose suction fine no obvious blockage

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC14. Although I note you haven't been able to find a blockage so far, you may want to run through the steps shown in our online troubleshooting guide, just to make sure you haven't missed anything:


You may also want to check that the filter has been washed as recommended - this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Dyson Online Customer Support

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