Having problems with your Vacuums ?

I have a dyson animal dc24. It is 7 months old and has stopped working. The hand tool is working fine but when I insert it to engage in normal vaccuming the suction stops. I can hear a strange air sound. Also the brush is spinning but it is not picking up. I have taken it apart and checked for a clog but I don't see one. Any advice?


Answers :

Hi there,

I'm sorry to hear your DC24 Animal isn't picking up as well as usual. Although I note you've already checked for blockages, it sounds as though this is likely to be the cause of the issue.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow the filters to dry somewhere warm for at least 24 hours before replacing them in the machine.

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

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