Having problems with your Vacuums ?

I have a bissell power steamer model 1694 and the roller on the bottom is not folding down to scrub the carpet like it looks like its suppose to do? I bought it used and have no paperwork. I flipped it over and one side comes down but other is stuck


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Sorry this is all i can find it may give you an idea what to look for
http://www.vacsite.com/en/bissell-parts-1/bissell-parts/1694-upright-deep-cleaner.html
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