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I have a 13 month old Beldray 2 in 1 Steam Mop Model No. BEL0134ROFOB and it no longer produces steam, Please can you help

\015 Bought this item from Robert Dyas on Jan 5th 2012 and it no longer produces any steam at all. The red and green lights operate but no steam, have only used on 3 occasions\015

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