Having problems with your Bissell 1699 ProHeat Clear View Upright Steam Vacuum ?

It won't move forward. it turns on but drags when going forward will go backward smoothly.

Answers :

On the front of Carpet claner is the clear part that pulls the water back up. It may have come apart. this will cause it to catch, unplug the cleaner, remove all the cleaners and water container, then , lift up and look at this part, If it has a large gap it has come apart.
Your carpet may have a nap that causes resistance, especially if it is berber. Try going forward in a different direction. I have berber and have the same problem unless I go with the nap rather than against it.
\015\012Long-time user.
Repair Help & Product Troubleshooting for Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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