Having problems with your Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum ?

Pressing the handle to release cleaning solution does nothing. The cleaning solution does not come out. Carpet is dry.


Answers :

Check to ensure there is liquid in the water tank and the formula bottle.\015\012
\015\012Note: This machine will spray with liquid in the Water tank only if the machine is set to the Water Rinse setting. On any other setting, you need to have liquid in the formula tank as well.
\015\012
\015\012If no: add liquid to the Water tank and the Formula tank.
If yes: check each of the following....
\015\012
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly.
- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
-If everything is seated and attached properly, prime the machine by turning off the power, waiting one minute, and then turning the power back on and depressing the trigger on the handle.
- If priming the unit fails to fix the problem, remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.
\015\012If the machine continues to not spray, check the following:
\015\012
REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.
\015\012
\015\012If your machine continues to not spray, please take your machine to a local BISSELL Authorized Service Center for inspection and repair. BISSELL provides you with a one year warranty for any defective or malfunctioning part.
\015\012
\015\012To locate your nearest BISSELL Authorized Service Center, go to www.bissell.com. Click on the Customer Support tab near the top of the homepage and enter your zip code in the Service Center locator box to perform your search.
\015\012
\015\012You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.
Repair Help & Product Troubleshooting for Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum

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