Having problems with your Dirt Devil Vacuums ?

Dirt Devil 085845 . Sucks the rug up

\015 085845 dirt devil. says on vaccum that it is automatic height adjust. This baby sits so tight to the floor that it will pull a 3 foot long rubber back rug right up the vaccum and stall the motor. Called Dirt Devil and they told me to lean handel back 45 degrees and let motor run until I heard a motor pitch change and it was set. My motor dont change pitch with handel held at any degree angle even after a minute of holding. Called them back and they said that not all models do that and I need to take to authorized repair. I have had it all apart and back together and I dont see anything that could lower the wheels. There is a plastic cam that forces the wheels down when sweeper handel is put into the upright position for storage or to use the hose attachment. But otherwise when the handel is down those wheeles just flop down and are loose with nothing to power them down or hold them down. Thanks for any help. Bud\015

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