Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

I cleaned out my dyson ball as it smelt when i hoovered, cleaned filters, washed out canister and took the screws out of the front bar so i could clean near the brushes.. now its making a high pitched noise and when i switch it off it makes a noise like an engine shutting down! Have i disturbed the motor?

Answers :

Hi its Darran at Dyson.

The screws on the base of the cleaner head should not have to be removed to access the brush bar so it is possible that the brush bar has come out of alignment, hence the noise the machnie is making.

Please ensure that the soleplate has been correctly positioned and that the brush bar is aligned correctly before attempting to use the machine.

If this does not resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Dyson Customer Service
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