Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore. Everyone says to push the reset button in until a click is heard but I put in a bit of force and I haven't heard a click so I stopped because I didn't want to break it. Is there something I haven't checked or do I keep adding force?


Answers :

If the motor is running and the roller is not turning you may have to let the handle down as you would when you are getting ready to vacuum the flood. I think there is a switch you step on to let the handle down and it will engage the roller bar motor.get back to me if this does not work
Hi there,
\015\012
\015\012In addition to pushing the reset button firmly, until an audible click is heard, you may also find it helpful to run through these simple steps, to make sure everything is correct with your DC24: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS
\015\012
\015\012If this doesn't resolve the issue, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide further assistance.
\015\012
\015\012Kind regards,
\015\012
\015\012Jack
\015\012Dyson Customer Service
Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore. Everyone says to push the reset button in until a click is heard but I put in a bit of force and I haven't heard a click so I stopped because I didn't want to break it. Is there something I haven't checked or do I keep adding force?


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