Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

The carpet brush on my DC25 Dyson Ball Animal has stopped working. Is there a reset button ?


Answers :

Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them
Hi there, it's Jack at Dyson.

DC25 doesn't include a dedicated reset switch - instead, the reset mechanism is built into the main on/off and brush control switches.

Once you've checked the cleaner head for obstructions and removed any threads or hair from around the brush bar and endcap, you should be able to resolve your issue by following the simple steps shown in our support video guide: https://www.youtube.com/watch?v=q--faamcC7g

If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
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