Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Just purchased this Dyson dc24 today. brush doesn't spin after gettin tangled in a cord. removed the cord from the brush OK. I have several times: removed the brush and replaced it OK. pushed the red button by the brush. pressed the brush power switch.

Answers :

When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!
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