Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Dyson DC24 won't pick up, the ball is super hot.. any ideas?


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Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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Dyson DC24 won't pick up, the ball is super hot.. any ideas?


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Hi Leta,I'm sorry to hear you're having difficulty with your DC24. If your machine doesn't seem to be picking up as well as usual, please follow the steps shown in our online Support guide to identify any issues: ... Dyson Ball DC24 Bagless Upright Vacuum

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You may have a blockage in the machine or the internal hose has become dislodged. Call the Dyson helpline for a thorough troubleshoot and solution. ... Dyson DC07 Bagless Upright Cyclonic Vacuum

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Hi there, its Darran at Dyson.Sorry to hear of the problem that you are experiencing with your Dyson vacuum cleaner. If you are having trouble locating the wand handle back inside the hose, it could be that the hose itself is ... Dyson Ball DC24 Bagless Upright Vacuum

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My Dyson DC24 makes a loud whining noise at shutdown, but it does not do this when I remove the ball filter. Any ideas?


Hi there,Thank you for your inquiry. Based on the description you provided, the issue appears to reside with the post motor filter. Please call us directly so we can provide further assistance. We can be reached at 1-866-693-9766 (US) or 0800 ... Dyson Ball DC24 Bagless Upright Vacuum

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Hi there,\015\012\015\012You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help. ... Dyson Ball DC24 Bagless Upright Vacuum

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Hi there,I'm sorry to hear you're having difficulties with your DC24. This machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions and removed any thre ... Dyson Ball DC24 Bagless Upright Vacuum

Same here... I have a DC-15 Animal, it was making a clogged type noise and before I had time to react, it stopped working and I smelled burning rubber. I also noticed that the ball was really hot. It's too late to call support, but I intend on doing so in the morning. I've only had my Dyson for a year, so I'm sure it's covered, however, I have no idea where my receipt is. Did they take care of your issue?


You sucked up something that stopped the brush from turning. This made the belt slip causing a burning smell. ... Dyson DC14 Bagless Upright Cyclonic Vacuum

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Hi there,Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the m ... Dyson Ball DC24 Bagless Upright Vacuum

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Hi its Darran at Dyson. With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, th ... Dyson Ball DC24 Bagless Upright Vacuum

Filter b in dyson ball wont stay in


Hi Boo,I am sorry to hear you are having difficulty with your post motor filter. Based on the details you provided, we would appreciate the opportunity to trouble shoot with you over the phone. Your post motor filter may need to be replaced. ... Dyson Ball DC24 Bagless Upright Vacuum

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HOW TO GET BRUSH OUT OF dYSON DC24 - Dyson Ball DC24 Bagless Upright Vacuum


Hi there,To remove the brush bar from your DC24, please follow the steps shown in the video below. Any threads, hair or other debris can be removed with scissors, but please take care not to damage any of the bristle tufts.I hope this ... Dyson Ball DC24 Bagless Upright Vacuum

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Hi there,To remove, clean and replace your DC24's brush bar, please follow the steps shown in the video below. I hope this helps - if you need any further assistance or advice, please visit ... Dyson Ball DC24 Bagless Upright Vacuum

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Hi Janice,If you're concerned your DC24 may have a blockage, please follow the steps shown in our online support guide: ... Dyson Ball DC24 Bagless Upright Vacuum
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