Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

I have removed the obstructions in the brush bar and the brushes still will not rotate. What else can I check?

\015 Removed strings and a pebble and the brushes are still not rotating.\015

Answers :

Hi Genie, it's Jack at Dyson.

Once you've cleared any obstructions from around the brush bar and inside the cleaner head, you need to reset the machine. This is easy to do - just press the button in the red recess on the side of the cleaner head. It can help to use the eraser end of a pencil to press the button.

The procedure is shown in the video below. The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.

I hope this helps, but if you'd like any further advice please get in touch with us directly. You can reach our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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