Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Vacuum shuts off when engaging power head

\015 When I turn on the dyson it runs, but as soon as I step on the release for the power head and push forward the vacuum quits\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device designed to shut the machine down if it starts to overheat. This may be due to a blockage - the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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Vacuum shuts off when engaging power head


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