Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Can't release brush head on dyson dc24

\015 The diagram on the insructions is confusing and does not match our DC 24. It shows a carch of some sort opposirte end of red button. We don't have it. When I press red button in, brush head does not release.\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




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