Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

My dyson has no suction when hose is extended


Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine doesn't seem to be picking up as well as usual through the hose, there may be a blockage in the machine - the filters may also need a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS


In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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