Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Hi. I have a DC 24 which when brush rotates makes a very loud noise. I have replaced the brush and side bar. The side bar appears very loose. The noise stops when I switch the brush rotation off. Any ideas ?


Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the cleaner head seems to be making an unusual noise during use, you may want to check all the parts are correctly assembled, and that the cleaner head and brushbar are free of obstructions. The video below may help in doing this.

If you've tried this and are still concerned about the noise, please get in touch with us directly, as we should be able to determine the cause of the noise over the phone, and provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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