Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Do i need a neww vacum,my dyson dc24 ball not got any air pressure to suck any dirt up

\015 My dyson is working but there seem to be no air going through the hose and hardly any at the base to the dyson do i need a new vacum or is there a fix thanks\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24 - however, I'm sure we can help you get it working again. If the machine isn't picking up as well as usual, there may be a blockage in the machine, and the filters may need a wash.

The easiest way to find and remove any blockages is to follow the steps shown in our online support guide:


In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

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