Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Does the dc24 all floors have a belt?

\015 My brush is not rotating...ive cleaned all blockage and reset but no luck\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC24. This machine does not use a replaceable belt - a sensor is designed to shut off the brushbar if something jams it.

Although I note you've already tried resetting the machine, you may find it helps to take a look at the video below to make sure you've followed the procedure correctly. When pushing the red reset button on the side of the cleaner head, try using something like the eraser-end of a pencil, and push it in until you hear an audible 'click'.

If you're still concerned about the machine after you've tried this, we'll be happy to provide further assistance. Please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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