Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Brush not turning but got plenty suction

\015 Where is the belt casing?\015

Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC24. The brushbar is designed to shut off automatically if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

The brushbar will never rotate when the machine is standing upright, so make sure you recline it into the vacuuming position before testing it.

Please note, DC24 does not use a replaceable belt, so please don't attempt to disassemble the cleaner head any further than shown in the video - this may cause damage, and can void our 5-year guarantee.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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