Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

How to fix blockage on DC24

\015 It will not switch on. I cleaned the brush and it started, ran for a short while and them off again.\015

Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC24. From your description of the issue, it sounds as if your machine is shutting off because it's overheating. This may be due to a blockage, and the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:


In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

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