Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Dyson D25 I was vacuuming and got the cord tangled inside the vacuum dyson 25. We opened it and was able to remove the cord. But the brush stopped spinning when I use the vacuum.

Answers :

Hi there,

Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. Please follow the steps shown in the video below to reset the machine after checking for any remaining obstructions. You may also want to refer to our online Support guide:


Before using the machine, make sure the cord is free from any damage. If you notice damage to the cord, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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