Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Loss of suction in hose - Dyson Ball DC24 Bagless Upright Vacuum


Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC24. If there doesn't seem to be as much suction as usual through the hose, there may be a blockage in the wand or hose. You may also need to give the filters a wash.

To locate and remove any blockages in your machine, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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