Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Brush not spinning even after you press the little button on the side of the brush


Answers :

Hi there,

I'm sorry to hear you're having difficulty resetting your DC24. You might want to take a look at the video below, to make sure you've followed all the steps as we recommend. You may also want to use something like the eraser end of a pencil to push the reset button - you should be able to hear an audible 'click'.

Please also make sure you recline the machine into the vacuuming position before testing it, as the brush bar will never rotate when the machine is standing upright.

This should resolve the issue, but if the brush bar won't rotate after you've followed these steps, I'd encourage you to get in touch with us directly so we can provide further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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