Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

My dyson DC24 makes a loud noise when turned on. The air flow seems to be going out another another end on the vaccum kind of by the on switch.

\015 You can put a little piece of paper there and the suction will hold on to it when the vacuum is on. It's a little opening kind of to the right on top of the canister that holds the debry. If you were turning it on its on the rt of the machine. There is no suction from the vacuum or the hose.\015

Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the relief valve is activating, you may have a blockage somewhere in the machine, and the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:


In normal use, the filters need to be washed at least once a month, as shown in the video below. We'd recommend using cold water without detergent, and allowing at least 24 hours for the filters to dry completely before replacing them in the machine. It may help to leave the filters somewhere warm, such as beside a radiator, or in an airing cupboard.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

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