Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

I removed the handle of my Dyson DC24 to vaccum in high areas and now when i try to put the back piece back, it doesn't click. So when try to vaccum on the floor the handle just comes off.


Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC24. The wand handle should reattach easily to the machine, locking into place with an audible 'click'. If it doesn't seem to be doing this, you may want to check you have the handle facing the correct way round, with the red release catch at the front. You may also want to check the wand and hose for any blockages - for guidance on doing this, please follow the steps shown in our Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/check-wand-and-hose-step-1

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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