Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Seems to push dirt rather than pick it up

\015 The brush is working and is clean\015

Answers :

Hi there,

DC24's soleplate is designed to seal closely with the floor surface to ensure high pick-up of ground-in dirt, grit and pet hair. This can mean that occasionally larger debris will get pushed along - we'd recommend using the wand and hose to pick up this sort of thing.

However, just to be sure your machine is working correctly, I'd encourage you to follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

It's also a good idea to give the filters a wash - in normal use, this should be done at least once a month, as shown in the video below. We recommend using cold water without any detergent. Please allow at least 24 hours for the filters to dry completely before replacing them - it can help to leave them somewhere warm, such as beside a radiator, or in an airing cupboard.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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