Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Dyson brush appears to be damged on one end, what could be causing this?

Answers :

Hi there,

I'm sorry to hear you're concerned about your DC24's brush bar. It's important to keep the brush bar free of any threads or hair, and to make sure there are no obstructions in the cleaner head, as under certain circumstances these could cause damage to the brush bar.

To remove and clean the brush bar, please follow the steps shown in the video below. I'd also encourage you to get in touch with us directly for further assistance, as we'll be able to help determine if it's necessary to replace the damaged brush bar. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

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