Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Brush does not rotate when switch is on - Dyson Ball DC24 Bagless Upright Vacuum


Answers :

Hi, mine did the same thing last week. I took off the end cap that holds the brush in place, and noticed inside the cap a piece was broken. Got a new end cap from Dyson, and it works fine now. Also, roller will not work in the upright position. You should recline the handle, then turn the vacuum on and make sure the brush switch is on. Hope that helps.
Hi there, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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