Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

I have a DC24 dyson and it is not having suction without white button on canister pushed in.

\015 On the canister there is a white button that pushes in and out as you are looking at the machine from the right rear. If you don't have it pushed in, it won't suction. Am I missing a piece? Or how do I know if something is clogged in that tiny area? I have already checked the hose, the wand and the front to make sure nothing tangled. It makes a horrible sound when you try to vacuum and won't pick anything up.\015

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC24 doesn't seem to be working as well as it should be. The white button you've described is the suction relief valve - this helps protect the motor if the machine is used when blocked.

From what you've described, it does sound like your machine has a blockage - the filters may also need a wash if you haven't done this recently. Some quick troubleshooting checks should help locate the cause of the issue, and we'd appreciate the opportunity to provide further assistance by phone. You can reach our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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