Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Dyson dc24 brushes do not work even when i depress the silver button

\015 My dyson d24 brushes do not rotate even when I depress the silver button. Why would this happen\015

Answers :

Hi there Alison, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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