Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Dyson 24C brush bar does not activate even after resetting

\015 Device is new. brush bar has worked. now will not engage after cleaning and resetting.\015

Answers :

Hi Douglas, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC24. I understand you've already tried resetting your machine, but I would encourage you to take a look at the video below to make sure you're doing it correctly. It can help to use the eraser-end of a pencil to press the reset button - you should be able to feel a 'click' as you press it in.

The brush bar will never rotate when the machine is standing upright, so please make sure you've reclined your machine into the vacuuming position before testing it after following the reset procedure.

I'm confident this should get your machine up and running again. If you do need further guidance from one of our experts, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). If a repair or replacement part is needed, we can confirm if we're able to do this under the terms of our 5-year guarantee.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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