Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?

Does it have drive belt - Dyson Ball DC24 Bagless Upright Vacuum


Answers :

Hi there, it's Jack at Dyson.
DC24 doesn't use a traditional, replaceable drive belt. The belt is engineered to last the lifetime of the machine, protected my a mechanism which shuts off the brush bar if something jams it.
If your brush bar is not rotating, it's likely your machine will just need resetting. Please follow the steps shown in the video attached to do this. We'd recommend using something like the eraser-end of a pencil to press the reset button - you should feel a 'click' when pressed correctly. Please ensure that the machine is reclined into the vacuuming position before you test it, as the brush bar will never rotate when it's standing upright.
I'm confident this will get your machine up and running again. For any additional advice after you've tried this, please get in touch with us directly so we can confirm if we can help under the terms of the machine's 5-year guarantee. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack - Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum

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