Having problems with your Dyson Ball HEPA Upright Bagless Vacuum - Iron/Satin Yellow ?

Dyson ball bar wont spin

\015 My bar on my Dyson ball has just stopped spinning ? It has always worked ok apart from this\012Thanks in advance\012Leigh\015

Answers :

Hi Leigh,

I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from the brushbar, you should be able to reset the machine. The easiest way to do this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video below may also help. Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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