Having problems with your Dyson DC05 Cylinder Bagless Canister Cyclonic Vacuum ?

Dyson DC 04 has just switched itself off! is this normal? has it just overheated or is there a fuse to change?

\015 I've had it for a while now and its great but it just switched itself off. Is there a fuse that I can change, if so, where is it, how do I get to it.\012\012Thanks for the Info\015

Answers :

Hi Andrew,

I'm sorry to hear you're having difficulties with your DC04. If the machine shut itself off during use, it sounds as if it may have overheated due to a blockage - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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