Having problems with your Dyson DC07 Animal Bagless Upright Cyclonic Vacuum ?

Vacuum throws dirt onto machine and not in it

\015 I just recieved my Dyson Animal today and was very excited to use it because my daughter has asthma and allergies. However, after using it on the rug, I had to go over it several times to get it to pick stuff up. The canister was almost empty. I laid it back and looked underneath it and noticed it was throwing dirt and dog hair all over the hose and ball and not sucking it up. I dismantled and reattached everything thinking I put it together wrong and it did the same thing. I went over our spare room twice with the Dyson, and it wasnt picking up half of what I thought it should. I pulled out old and busted (our 7 year old Dirt Devil Featherless Upright) and it picked up twice the amount the Dyson did, in just one pass. All hoses are attached, its sucking, and nothing seems broke, has anyone else had this problem?\015

Answers :

Hi its Darran at Dyson.

It sounds as though your machine is blocked. This is why the dirt is being dropped back out on your floor and also why the bin is not filling up.

Simply follow the blockage procedure in your user guide, or on our website at www.dyson.com. Visit the support section and you will be able to download a user guide. This will also allow you to confirm if the machine is correctly assembled and that there are no parts missing on disconnected.

Kind regards
Dyson Customer Service

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