Having problems with your Dyson DC07 Animal Bagless Upright Cyclonic Vacuum ?

Dyson dc07 animal no suction

\015 Dyson dc07 animal no suction\015

Answers :

Hello,

There could be a few things that would cause your Dyson to have no suction. I will give \015\012you detailed step by step instructions along with pictures on how you can \015\012diagnose this.

Possible Problem \015\012#1. The first problem is extremely common. In fact, we probably see \015\012between 2-3 of these problems every week. It mostly happens after people \015\012take the bottom plate off the vacuum in order to clean the roller brush. What happens \015\012is when they reinstall the bottom plate, they put it on on \015\012incorrectly. It's actually very easy to do. When the bottom plate \015\012(soleplate) is installed wrong, there will be a gap between the bottom plate, \015\012and the agitator housing, or the purple tray the roller brush sits in. This will cause the \015\012soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to \015\012the user that vacuum has lost suction power because without the brushes hitting \015\012the carpet, the machine will not pick up very well on floors, but when they use the \015\012attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in \015\012between the two housings:


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Here's another picture, that is the RIGHT way to install \015\012the soleplate:


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I would say probably 6 times \015\012out of 10 this is the problem with the customers machine. If you checked the \015\012soleplate and it is installed correctly, move on to the second possible \015\012problem.

Possible Problem # 2. Turn the \015\012vacuum cleaner upside down so the brush roller is facing upwards. I found the \015\012easiest way to work on it is to put it on a counter top or work bench. On the \015\012left hand side behind the roller brush you should see a flexible transparent \015\012hose that goes from the motor to the agitator housing. This hose actually \015\012has a lot of strain on it when the vacuum cleaner is in the reclined position. \015\012When the first few series of Dyson DC07 models came out, they didn't make this \015\012hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually \015\012right where the end of the hose that goes into the agitator housing. Examine your \015\012hose and see if you have any visible cracks in this hose. If you need to you may \015\012just remove the entire hose assembly by pulling on it. It will easily come right \015\012out of the machine so you can inspect it better. Here's a picture of where the hose \015\012usually cracks:


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This would \015\012also explain why the vacuum works fine when using the attachments, but not on \015\012the floors. The attachment hose uses a different suction channel, and when the \015\012machine is in the upright position, no suction goes through this hose. If you do \015\012find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # \015\012904219

Possible Problem #3. \015\012I would suspect that this may not be the problem, but if neither of the \015\012solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added \015\012there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction \015\012port covers at both of these locations:


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Possible Problem #4. If none of the above solutions worked for \015\012you, try this last one. The Dyson DC07 \015\012models use a clutch mechanism that stops the roller brush from spinning when \015\012changed from carpet mode to bare floor mode. This clutch mechanism is a notorious \015\012problem with all Dyson models, in fact they were such a problem that Dyson \015\012had to redesign the DC07 model to a non-clutch system. Even if yours is one of \015\012the newer ones that don't use a clutch, yours still has a belt inside. You can \015\012tell if your model uses a clutch or not by the shape of the roller brush. If \015\012your brush is a perfect cylinder shape, yours does NOT have a clutch. To check \015\012and see if the clutch or the belt have gone bad, first release the handle on the \015\012vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet \015\012mode. Now while the handle has been released, turn the machine upside down and \015\012see if the brushes are spinning. If the brushes are spinning then turn the \015\012vacuum right side up and put the brushes on the floor. Can you still hear the \015\012brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your \015\012brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to \015\012you, please be sure to rate this repair as helpful by clicking the thumbs up \015\012icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum
Repair Help & Product Troubleshooting for Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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