Having problems with your Dyson DC07 Animal Bagless Upright Cyclonic Vacuum ?

My vacuum throws dirt out and hits my feet.

\015 When I sweep it don't seem to have the suction power it once had. It throws some dirt out and hits my feet. i can feel it. Then I cant get the dirt all picked up. I took it apart and it hasn't helped.\015

Answers :

Hi Peggy,

I'm sorry to hear you're having difficulties with your DC07. From what you described, it sounds as if your machine has a blockage. The filter may also need a wash.

Although I note you already took it apart, please follow the steps shown in our online Support guide to make sure you haven't missed anything:

http://www.dyson.co.uk/support/dc07/dc07-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. We'd recommend using cold water without detergent. Leave the filter somewhere warm to dry, such as in an airing cupboard or by a radiator, for at least 12 hours, and make sure you don't replace the filter in the machine before it's totally dry.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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