Having problems with your Dyson DC07 Bagless Upright Cyclonic Vacuum ?

Loss of bare floor pick up

\015 I recently replaced the clutch and now the bare floor option has poor pick up. It has suction, but doesn't pick up very well.\015

Answers :

Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem sounds like the most probable to me, just because of the fact that you said you had just replaced the clutch, and therefore you had to remove the bottom sole plate. This is a VERY common problem actually.

Possible Problem \012#1. The first problem is extremely common. In fact, we probably see \012between 2-3 of these problems every week. It mostly happens after people\012 \012take the bottom plate off the vacuum in order to clean the roller brush.\012 What happens \012is when they reinstall the bottom plate, they put it on on \012incorrectly. It's actually very easy to do. When the bottom plate \012(soleplate) is installed wrong, there will be a gap between the bottom \012plate, \012and the agitator housing, or the purple tray the roller brush sits in. \012This will cause the \012soleplate to be a few inches higher off the ground then it should be, \012preventing the brushes from even hitting the carpet. This makes it seem \012to \012the user that vacuum has lost suction power because without the brushes \012hitting \012the carpet, the machine will not pick up very well on floors, but when \012they use the \012attachment hose there's plenty of suction power.

Here's a picture\012 of the WRONG way to install the bottom plate. Notice the gap in \012between the two housings:


9739790.jpg
Here's\012 another picture, that is the RIGHT way to install \012the soleplate:


8b953d0.jpg
I\012 would say probably 6 times \012out of 10 this is the problem with the customers machine. If you \012checked the \012soleplate and it is installed correctly, move on to the second possible \012problem.

Possible Problem # 2. Turn the \012vacuum cleaner upside down so the brush roller is facing upwards. I \012found the \012easiest way to work on it is to put it on a counter top or work bench. \012On the \012left hand side behind the roller brush you should see a flexible \012transparent \012hose that goes from the motor to the agitator housing. This hose \012actually \012has a lot of strain on it when the vacuum cleaner is in the reclined \012position. \012When the first few series of Dyson DC07 models came out, they didn't \012make this \012hose long enough, so when the vacuum was in the reclined position, it \012would put too much stress on the hose, and cause the hose to actually \012crack, usually \012right where the end of the hose that goes into the agitator housing. \012Examine your \012hose and see if you have any visible cracks in this hose. If you need to\012 you may \012just remove the entire hose assembly by pulling on it. It will easily \012come right \012out of the machine so you can inspect it better. Here's a picture of \012where the hose \012usually cracks:


54cb5e5.jpg
This\012 would \012also explain why the vacuum works fine when using the attachments, but \012not on \012the floors. The attachment hose uses a different suction channel, and \012when the \012machine is in the upright position, no suction goes through this hose. \012If you do \012find a crack in this hose, the this hose needs to be replaced. Here's a\012 direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose\012 Part # \012904219

Possible Problem #3. \012I would suspect that this may not be the problem, but if neither of the \012solutions above \012worked, then try this one. Dyson's in general are prone to clogging. \012There are a few clog ports throughout the vacuum cleaner that were added\012 \012there due to Dyson prototypes becoming clogged at these points. Here are\012 pictures of how and where to check for these clogs. Simply remove the \012suction \012port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icon in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Chris J.
GoVacuum
Repair Help & Product Troubleshooting for Dyson DC07 Bagless Upright Cyclonic Vacuum

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