Having problems with your Dyson DC07 Bagless Upright Cyclonic Vacuum ?

Roller does not turn

\015 Alot of hair accumulated on the roller brush on the bottom of the vacuum. I cleaned it off and now the roller doesn't turn and when the setting is on carpet, it makes a loud buzzing noise.\015

Answers :


When a Dyson DC07 makes this horrible grinding noise, it \012can only mean one of three things.

The Dyson DC07 uprights use a\012 clutch mechanism to control the brush spinning when you change the \012floor / carpet switch. When you hear this grinding noise, it's \012actually the clutch slipping because it can not spin the roller brush. \012 Most other uprights use a belt to spin the roller brush, and if \012something is stuck in the roller brush it will cause the belt to break. \012 Dyson's \012however will make that awful grinding noise rather then breaking the \012belt, and will only make that noise if the roller brush can not spin.

When you hear this noise on a Dyson, it can only be 1 of 3 \012things. Either your clutch mechanism itself has gone bad, or the roller\012 brush itself was not properly put back into the vacuum, or the brush itself has gone bad.

I'll be happy to walk you through \012step by step on how to diagnosis this problem and find out which one of \012these two parts is bad on your vacuum2_bing.gif.

Step\012 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down \012so \012that the brushes are facing up. It's easiest if you put the head of the \012vacuum \012on top of a bench, or counter top. This is how the vacuum should look:

Step\012 2. You see on the bottom of the vacuum 3 plastic screws that are \012usually \012the same color as the vacuum cleaner2_bing.gif. \012If you're vacuum is purple, the screws \012will also be purple. Use a flat head screwdriver, and turn each of the 3\012 screws \012a half of a turn, counter clockwise to loosen then. After each screw has\012 been \012turned (you don't need to remove the completely, just a half of a turn \012is all), \012simply pull upwards on the bottom plate to remove it.


Step\012 3. You should now be able to see the roller brush exposed. You'll now \012need \012to remove the roller brush. This will take some patience, and some work \012in order \012to get this brush out of the vacuum. There is a special tool that has \012been \012designed to help you get the brush out easier. I would try getting the \012brush out \012first before buying this special tool. The easiest way is to use a flat \012head \012screw driver and pry the belt up while pulling up and out on the brush. \012With \012some patience and some maneuvering, you'll be able to get the brush out \012of the \012vacuum. Here's where you should put the flat head screw driver on the \012brush:

Step 4. Once you get the belt out of the vacuum \012cleaner, it's time to test it. \012Use your finger tips to hold just the end caps on the very end of the \012roller \012brush. While holding just the end caps, use your thumbs to try and spin \012the \012roller brush. Does the brush spin freely? It should rotate completely \012several \012times on each spin. If the brush doesn't spin, or you feel some kind of \012resistance to the brush spinning, then this indicates that your roller \012brush has \012gone bad. Here's a picture \012of how to test the brush:

If\012 the roller brush went bad, then you'll need to purchase a new one. \012Here's a direct link to the roller brush your machine uses on our \012website GoVacuum:

If \012the brush however was able to spin \012freely, and it spun multiple times, this indicates that most likely the brush was not put back in properly, or it could be a little more \012serious of problem in the clutch itself has gone bad. The clutch \012replacement repair \012is a much longer, more challenging repair to do. There is a very helpful\012 video on \012how to replace the clutch below so that you may follow step by step \012instructions \012on how to change it. It was really helpful for me the first time I did \012this \012repair.

I think more likely however it's probably that the brush was not put back in properly, and this caused the brushes not to be able to spin, which would cause the clutch to make that horrible noise. Make sure that the roller brush is pictured like the brush above, you may also want to make sure that the bottom plate is put on correctly, this could also prevent the brush from spinning:

Here's a picture\012 of the WRONG way to install the bottom plate. Notice the gap in \012between the two housings:

Here's\012\012 another picture, that is the RIGHT way to install \012the soleplate:


If you need to replace the clutch, here's a direct link \012to the clutch your Dyson DC07 uses on our website:

Here's\012 the video on how to replace the clutch:

When you hear that grinding noise, it can only\012 be one of these three problems. This clutch mechanism was so \012problematic that Dyson removed it on the second series of the DC07 \012models. I hope that this repair was helpful in diagnosing your \012problem. If you have any questions about the diagnosing, or the \012clutch change, please feel free to use the Clarification Request form \012here on the Fixya repair page. If this was helpful you, please be sure\012 to rate my repair as helpful by clicking the thumbs up icons.

Thank\012 you,

Chris J.
Repair Help & Product Troubleshooting for Dyson DC07 Bagless Upright Cyclonic Vacuum

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